RETURNS POLICY

Returns Policy

NOTICE: 

We have extended our returns policy to 30 days during the COVID-19 pandemic to allow more for time for our customers who may be impacted by delivery delays and isolation. If for unforseen circumstances you require additional time, please contact us via email.

Thank you for shopping with Zylish Living. Our customers experience through our online store is important to us, so please take the time to read through our policies.

Some of our range is handcrafted using ancient techniques and organic materials and include antique items and reclaimed timber. This means that each item is unique and will vary in textures, colour and size and may have blemishes, therefore we will not accept these as faults of the product and refund on any such items may not be approved.

We offer flexibility with your purchases, but ask that you choose your items carefully or contact us prior to placing your order to confirm or clarify any points.

  • We do not offer a refund for change of mind
  • Items must be returned in their original condition, alterd and/or washed, tags attached and unworn. In the event that the product is not received in the original condition, the product will be returned to the sender
  • Swimwear, bralettes and earrings are not eligible for return
  • Store credits cannot be refunded
  • We aim to process your all returns within 5 business days of receiving and inspecting your returned item. We will send you and email 
  • We do not accept responsibility for items that are lost or damaged by your courier when being returned to us. We recommend you keep a copy of your couriers tracking number for your follow up.
  • We do not refund or add credit for cost of return postage. we inspect all return items upon receipt. Unless the product is faulty, if your returned goods are assessed as having been worn, damaged, altered, tags removed, or otherwise returned outside of the stipulated timeframe, we will notify you of this assessment and the goods will be returned to you.

Faulty Products 

We will offer a refund, store credit or an exchange (subject to availability) on any item purchased from Zylish Living if the product:

  • Has a genuine manufacturing fault; and/or,
  • Does not correspond with descriptions given to you.
  • Only regular priced items may be refunded, unfortunately sale items cannot be refunded, therefore please ensure to choose carefully when purchasing our SALE items. 

Please note any refund for a faulty product must be credited to the original card or account used at the time of purchasing the garment.

If your preference is an exchange of product, but we do not hold stock of the same type or size, we are able to offer you a refund or a store credit to the value of the original purchase price of the product.

A faulty item claim must be made within a reasonable time of receiving the goods. For faulty products please email your contact details with a description of the fault to info@zylishliving.com.au

Photographs of the fault are also welcomed. Please include your original invoice number along with any photographs. We aim to respond to your email within 5 business days.

You must complete the returns form below and enclose it with the goods you are returning. You do not need to email or contact us prior to sending your return to us but we do encourage this for faulty products.

The returns form and goods must be returned to the following address and be receipted by us before we are able to issue you a refund or a store credit:

send your item to:

Unit 5/ 17-21 Virginia St

North Wollongong New South Wales AU 2500.

  • We are unable to process returns and store credits until your item is received and has been inspected by us.
  • The cost of return shipping is at the customer's expense for any return due to a  wrong size if clothing purchased.
  • We do not refund or add credit for cost of return postage. we inspect all return items upon receipt. Unless the product is faulty, if your returned goods are assessed as having been worn, damaged, altered, tags removed, or otherwise returned outside of the stipulated timeframe, we will notify you of this assessment and the goods will be returned to you.
  • We aim to process your return and send your credit note within 5 working days of receiving and inspecting your returned item.