RETURNS POLICY

Returns 

 

Thank you for shopping with Zylish Living. Our customers experience through our online store is important to us, so please take the time to read through our policies.

Some of our range is handcrafted using ancient techniques and organic materials and include antique items and reclaimed timber. This means that each item is unique and will vary in textures, colour and size and may have blemishes, therefore we will not accept these as faults of the product and refund on any such items may not be approved.

We offer flexibility with your purchases, but ask that you choose your items carefully or contact us prior to placing your order to confirm or clarify any points.

Our Returns Policy

  • We do not offer a refund for change of mind
  • Items must be returned in their original condition, unaltered, unwashed, tags attached and unworn. In the event that the product is not received in the original condition, the product will be returned to the sender
  • Swimwear, bralettes and earrings are not eligible for return due to sanitary reasons
  • Shipping costs are non-refundable, the cost of original shipping will be deducted from approved refunds

Credit Notes

  • Credit notes are only to be used online, not at any of our retail outlets
  • Store credits cannot be refunded

Processing Time

  • We aim to process your all returns within 10 business days
  • We do not not accepts returns on sale items or clearance items.
  • All returns must be received within 30 Days of first receiving your purchases, including faulty products.
  • We will send you an approved email once we have received and inspected your returned item(s) 
  • We do not accept responsibility for items that are lost or damaged by your courier when being returned to us.
  • We recommend you keep a copy of your couriers tracking number for your follow up.
  • We inspect all return items upon receipt. Unless the product is faulty, if your returned goods are assessed as having been worn, damaged, altered, tags removed, we will notify you of this assessment and the goods will be returned to you.
  • The cost of return shipping is at the customer's expense.

Faulty Products 

We will offer a refund, store credit or an exchange (subject to availability) on any item purchased from Zylish Living if the product:

  • Has a genuine manufacturing fault; and/or,
  • Does not correspond with descriptions given to you.
  • Only regular priced items may be refunded, unfortunately sale items cannot be refunded, therefore please ensure to choose carefully when purchasing our SALE items. 
  • Please note any refund for a faulty product must be credited to the original card or account used at the time of purchasing the garment.
  • If your preference is an exchange of product, but we do not hold stock of the same type or size, we are able to offer you a refund or a store credit to the value of the original purchase price of the product.
  • A faulty item claim must be made within a reasonable time of receiving the goods. For faulty products please email your contact details with a description of the fault to info@zylishliving.com.au
  • Photographs of the fault are also welcomed. Please include your original invoice number along with any photographs. We aim to respond to your email within 3 business days.

The returns form and goods must be returned to the following address and be receipted by us before we are able to issue you a refund or a store credit:

Send your item to:

Zylish Living
38-44 Montague St 
North Wollongong
New South Wales AU 2500.