NOTICE: We have extended our returns policy to 30 days during the COVID-19 pandemic to allow more for time for our customers who may be impacted by delivery delays and isolation.
Thank you for shopping with Zylish Living. Our customers experience through our online store is important to us, so please take the time to read through our policies.
Some of our range is handcrafted using ancient techniques and organic materials and include antique items and reclaimed timber. This means that each item is unique and will vary in textures, colour and size and may have blemishes, therefore we will not accept these as faults of the product and refund on any such items may not be approved.
We offer flexibility with your purchases, but ask that you choose your items carefully or contact us prior to placing your order to confirm or clarify any points.
Timeframes for Returns
For products other than faulty products, to be eligible for a return of your product, you must ensure the product is returned to us:
- For orders shipped within Australia, 14 days of the goods being delivered to you.
We will offer a refund, store credit or an exchange (subject to availability) on any item purchased from Zylish Living if the product:
- Has a genuine manufacturing fault; and/or,
- Does not correspond with descriptions given to you.
Please note any refund for a faulty product must be credited to the original card or account used at the time of purchasing the garment.
If your preference is an exchange of product, but we do not hold stock of the same type or size, we are able to offer you a refund or a store credit to the value of the original purchase price of the product.
Outside the above timeframe, our goods come with guarantees that cannot be excluded under the Australian consumer law.
You are entitled to:
- A replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage; or
- Have the goods repaired or replaced if the goods fail to be of acceptable quality and the fault does not amount to a major failure.
A faulty item claim must be made within a reasonable time of receiving the goods. For faulty products please email your contact details with a description of the fault to email@example.com
Photographs of the fault are also welcomed. Please include your original invoice number along with any photographs. We aim to respond to your email within 5 business days.
If a fault does not amount to major failure in the product, we are entitled to elect between providing you with a repair, replacement or other remedy.
Should you seek compensation, you must provide documentary evidence of the alleged loss or damage suffered by reason of the fault or by reason of any failure of Zylish Living to comply with a consumer guarantee under the Australian consumer law. The above policy is consistent with consumer rights under the Australian consumer law.Wrong Size or Change of Mind for clothing products
Subject to compliance with the above timeframes for returns, we will offer a store credit for a change of mind or for incorrect sizing if:
- The garment has not been worn, altered and/or washed and is in pristine condition so that it can be re-sold.
- The garment has not been damaged whilst in the customer's possession or during delivery.
- The customer has proof of the garment purchase.
- The original labels and swing tags are attached to garment.
Note: ‘damage’ may include the presence of any fake tan, make up or other marks and the presence of the smell of cosmetics, perfume, deodorant, washing powder or other product and odours on the garment.
Other Conditions for Returns
You must complete the returns form below and enclose it with the goods you are returning. You do not need to email or contact us prior to sending your return to us but we do encourage this for faulty products.
The returns form and goods must be returned to the following address and be receipted by us before we are able to issue you a refund or a store credit:
send your item to:
Unit 5/ 17-21 Virginia St
North Wollongong New South Wales AU 2500.
We are unable to process returns and store credits until your item is received and has been inspected by us.
The cost of return shipping is at the customer's expense for any return due to a change of mind or wrong size if clothing purchased.
We do not refund or add credit for cost of return postage. we inspect all return items upon receipt. Unless the product is faulty, if your returned goods are assessed as having been worn, damaged, altered, tags removed, or otherwise returned outside of the stipulated timeframe, we will notify you of this assessment and the goods will be returned to you.
We do not accept responsibility for items that are lost or damaged by your courier when being returned to us. We recommend you keep a copy of your couriers tracking number for your follow up.
Other than faulty goods, once we receive your return and subject to the conditions above, we will issue you a store credit covering the cost of the item, excluding the shipping charges.
We aim to process your return and send your credit note within 5 working days of receiving and inspecting your returned item.
Unless the Zylish Living items are faulty:
We do not offer exchanges. If you have returned your product due to a change of mind or incorrect sizing, you can purchase the product in your required size (or other product) using your store credit.
We cannot hold items for exchange while we wait for your item to be returned.
For health reasons and personal hygiene, swimwear, bralettes and earrings are not eligible for return.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded, therefore please ensure to choose carefully when purchasing our SALE items.