REFUNDS, RETURNS EXCHANGE AND CANCELLATION POLICY

Refunds, returns and cancellation Policy

Thank you for shopping with Zylish Living. Our customers experience through our online store is important to us, so please take the time to read through our policies.

Some of our range is handcrafted using ancient techniques and organic materials and include antique items and reclaimed timber. This means that each item is unique and will vary in textures, colour and size and may have blemishes, therefore we will not accept these as faults of the product and refund on any such items may not be approved.

Returns, Refunds and Exchanges

We offer flexibility with your purchases, but ask that you choose your items carefully or contact us prior to placing your order to confirm or clarify any points.

If for any reason you are not completely satisfied with your purchase, you may return the product to us in its original condition "new and unused" within 10 days of the goods being dispatched. The goods must have original tags, unused and unsoiled and be in the original condition.  You will also require proof of purchase. 

Zylish Living reserves the right to refuse a product that we consider does not meet these standards and requirements.

If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Non-returnable items

Gift cards

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 10 days after goods have been dispatched

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you if your refund will be approved or declined.

If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds (if applicable)

Please contact us at info@zylishliving.com.au and will will verify that your refund has been processed.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

Sale Items 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges 

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, please send us an email at info@zylishliving.com.au and send your item to:

Unit 5/ 17-21 Virginia St

North Wollongong New South Wales AU 2500.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will be advised of your return. 

Shipping

To return your product, you should mail your product to:

Unit 5/ 17-21 Virginia st North Wollongong New South Wales AU 2500

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.